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: Telediscount: Low-cost International Phonecalls

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How do I use Telediscount?
Simply call the access number corresponding with the destination you wish to call, followed by the complete international number. That's all. For queries about the billing procedure please go to the "How are my calls billed" frequently asked question.
How do I sign up for your services?
To use Telediscount you do not have to register. You just dial the access number that allows you to phone the international destination.
Why am I unable to dial certain access numbers?
There could be three reasons for getting an unobtainable tone:

1. Other operators like NTL, Telewest and mobile providers will have to open up our access numbers on their networks. Some providers are extremely slow updating their networks and therefore it might take some time before our access numbers are available from all networks. To speed this up contact your service provider, tell them the access number you wish to call and ask if they can open up the telephone number.

2. You might be barred from calling 09 numbers. Please contact your service provider to have the bar lifted.

3. Some Indirect Access providers like Onetel do not allow calls to some or all of our access numbers. If you normally dial an Indirect Access code before your calls (for example 1833 for Alpha telecom or 1877 for Onetel) you simply omit this code and just dial the Telediscount access number directly. Omitting the Indirect Access code means the Telediscount call will be charged by your line provider (usually BT). If you are using a Onetel Phone.Pal you can either unplug the Phone.Pal or dial 1-2-1 to bypass your Phone.Pal. Should you have chosen the Onetel "Select" option we would advise to contact Onetel to provide you with a code to override this feature.
Can I use Telediscount from payphones?
Our access numbers are accessible from any UK phone, including payphones. However, be aware that calls from payphones could be surcharged and may cost more than the price stated on this website.
Can I ring from my mobile?
Why did you change the access number for COUNTRY X?
Can I use these access numbers outside the UK?
Unfortunately our access numbers will only work in the United Kingdom. So if you live abroad or if you are on holiday outside the UK you cannot make use of our services.
I received a free message about a special action
This is a free service of Telediscount.
Sometimes it could happen we send free messages about special actions to our customers.
But we only do this when changes at the side of a (mobile) operator has great impacts for our customers.
If you don't want to be informed in cases like this, please feel free to opt-out by sending a mail to our customer service via the website.

I am a NTL or Telewest customer, can I use Telediscount?
When do call charges take effect?
You will be charged from the moment you are connected to our service, not the moment the call is answered at the other end. As we want our customers to benefit from no registration, low prices and access from all networks, we unfortunately cannot change this. However, should your call not be answered, you will be informed by our operator and disconnected. Your call should not take more than two minutes.
Why do I have to press the hash (#) key?
If you press the hash (#) key after the international number, you just speed up connection as the computer will know you have finished dialling. Do not worry if you forget to press the hash (#) key, a connection will still be established.
Telediscount has overcharged me!
Telediscount cannot overcharge you. The rates to our access numbers are set by Ofcom, the UK telecommunications regulator. It is common practise for all landline service providers to adhere to the charges set by Ofcom (please see section “can I ring from my mobile” for mobile users). However, the rates you are actually charged on your bill depend on the prices your service provider has configured on their billing system. We unfortunately have no influence on their billing system, nor do we receive a penny extra of any surcharge.
We advise you to get in touch with your service provider to protest your bill (for customer services telephone numbers please click here). Should your service provider not settle the issue satisfactorily please contact Ofcom on 0845 456 3000.
When I ring someone abroad will they be charged for the call as well?
I was told by my service provider you charge at premium rate which is really expensive?
Only 09 numbers are classified as premium rate; however prices for premium rate numbers vary enormously depending on which number you are ringing. Premium rate is not necessarily expensive as charges start from as little as 5p/min.
How much can I save by using Telediscount instead of BT, NTL or Telewest?
Please click here to check the official BT pricelist to see how much you can save compared to BT tariffs.
For the NTL pricelist please click here.
For Telewest charges prices please visit the Telewest website.
I received my telephone bill and I have been charged the full international rate for my call. Why is this?
If you have been billed at your normal landline provider’s rate for the international destination you called and not at the Telediscount rate for this destination and the international number you called and not Telediscount’s access number appeared on your bill, this unfortunately means that the Telediscount access number was not dialed before the international call was made.
When you call a destination via Telediscount from a landline, your landline provider does not know the international number you are calling via Telediscount, your landline provider can only show you the Telediscount access number you have called. As the international number has appeared on your landline providers bill, this suggests that the call was made via your normal landline provider and not via Telediscount. So next time you make an international call, remember to dial the Telediscount access number before you dial the international telephone number.
How do I know what my current credit balance of the top-up service is?
You can hear your credit balance by pressing the * button during the 'welcome' or directly after. When you just refilled your credit it maybe take a short while before its rewarded. If so please try again in an hour. If the credits isn't rewarded in an hour please contact us via the website.
Is there a limit to where I can Top Up my phone line?
You can Top Up your phone line 6 times per day (max.) But you can't top up if your balance is more then 10 pound.
What are "network extras" in the message: "calls cost {X}p per minute plus network extras"?
You will hear this message on all premium rate numbers. "Network extras" simply means that some providers charge additional fees for premium rate calls.
Please advise your network provider for more information.
What personal data does Telediscount have?
Telediscount does not have any personal data of its users. You can only use our services via your own fixed and / or mobile subscription. The company where you have your subscription may have personal information from you, but they do not share this with us.
I want to view my personal data that Telediscount has;
Telediscount does not have any personal data of its users. You can only use our services via your own fixed and / or mobile subscription. The company where you have your subscription may have personal information from you, but they do not share this with us.
I want to delete my personal data that Telediscount has;
Telediscount does not have any personal data of its users. You can only use our services via your own fixed and / or mobile subscription. The company where you have your subscription may have personal information from you, but they do not share this with us.

Just a word of praise, I have been using BT to call my family and friends in South Africa at p a minute, I came across your site and now I call most of them everyday, thank you Telediscount, I am saving a fortune now and can speak for 16 minutes as to the 1 minute I had before for 80p, I have told all my friends about this service, you are the greatest!!!!
Roger B (london)

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